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Director of Digital Products Service Delivery

Our client is a very cool startup in Gastown that makes products that matter. 

Neon respects a triple bottom line and they partner for the long term with great people and companies. Our team can take a rough idea and ship a game-changing product. The goal is to create products that people love.

Neon is growing and we’re looking for amazing people to join our team. If you’re great at what you do, want to work with the best, and care deeply about making products that matter, we’d love to meet you.

You are a service delivery director who loves nothing more than shipping products on time and on budget. You lead the team that develops, manages and tracks projects from start to finish. You are a natural leader who creates a culture of learning, excellence and accountability with your team. What sets you apart is your ability to not only build and lead a highly professional service delivery team but also your approach to always being proactive and far ahead of what’s needed.


  • Build, lead, and manage the Service Delivery team

  • Coach and mentor the Service Delivery team to ensure A+ work and contribute to a collaborative work environment focused on idea meritocracy

  • Lead internal delivery of service to create and ship products with our partners

  • Create a scalable structure, methodology and toolset for your functional team

  • Work closely with other functional teams within Neon in a collaborative and open way to ensure that we ship on time and budget

  • Define and manage the KPIs that matter to optimize service delivery

Skills and Competencies:

  • You have created and shipped a wide variety of diverse and complex B2C, B2B, B2D and/or B2E products

  • You value, navigate and follow through on big picture and specific details. You successfully set a plan, engage the right people, and execute on time and on budget.

  • You talk the talk in every language. You communicate effectively with all teams

  • You are a teammate and coach. You know what people need to succeed and how to get them there

  • You have a successful track record of shipping high-quality products for your clients

  • You are flexible and collaborative; open and excited to hear different perspectives, ideas and ways of doing things

  • You consider and have a strong understanding of all functional areas of business including product, design, engineering, finance and marketing

  • You are constantly learning and prioritize staying on top of new products, designs, trends, technology, business and strategy

For More Information, Please Contact
Tim Swanson